How long will my order take
Orders are almost always out the door within 2 business days. Your order’s delivery time depends on your proximity to beautiful Raleigh, NC as well as your selected shipping method. We can estimate but CANNOT guarantee delivery times.
First class USPS mail delivery time is typically 3 to 7 business days.
Priority USPS mail delivery time is typically 2 to 4 days.
All order will receive a tracking email when their order is packed. If you do not see your tracking email, please check your SPAM folder!
International shipping times can vary greatly and are not always trackable. Anywhere from 2-8 weeks or more is considered normal. If you see that your package has not moved in quite some time, it may be caught up in customs. You may be able to get more information by contacting your local customs office.
Due to the unpredictability of international postage deliveries, we DO NOT guarantee delivery of orders to international addresses. We are unable to refund international orders that are lost in transit. If your order is returned to our facility due to customs or delivery issues, you will be refunded for the cost of your items, but not the shipping cost. You will be notified via email if this happens. Rest assured however that we do have an international delivery success rate of 99%. There are rare instances, however, when an item leaves the US and is then delayed (or lost) by another country’s postal service. Unfortunately there is nothing we can do about this.
If you need us to resend your tracking email please contact us at [email protected] Please put “Tracking info Request” in the subject line of your email. Please also include your name and order number in the body of the email. For questions concerning tracking, please be aware that we see the same tracking information that you do. Further inquiries can also be made through your local post office and customs office.