My order is marked as “delivered” in tracking, but I don’t see it. What happens now
If your order is marked as “Delivered” but you don’t see it, please check with your local post office (not the USPS hotline)/customs office, or leasing office/mailroom if applicable. Some USPS delivery vans are equipped with GPS that will prematurely mark a package as delivered, even though it may not show up for another day or two.
Unfortunately, if your item is marked as “Delivered” and you are unable to locate it, we are unable to refund your order or replace the merchandise in your order. Please contact the postal service either via telephone or online in order to file a claim. Priority shipping comes insured, and the postal service is liable for misdelivered or stolen packages in most cases.
Port Merchandise is not liable for merchandise that has been misdelivered or stolen from the property. Once a package leaves our facility, we only have the Tracking information that customers are also provided. If it is marked as “Delivered,” it is assumed that the customer has received their merchandise. Please refer to the information above.
Sometimes a package is marked as “Delivered” with the note below it stating “Delivered, To Original Sender.” This means that your package was forwarded back to our facility. This could be due to a mistake in your address, a failed delivery attempt, or an issue with customs if it is an international package. If this occurs, we will refund the items in your order, but NOT the shipping cost. You will receive an email informing you that your order items are being refunded. If you have any further questions on this matter, please reach out to us via email at [email protected]