What if it is past my pre-order date and I haven’t received my item

Occasionally we run into delays with pre-ordered items. If you ordered a pre-ordered item and it has been more than 2 days since the date it was expected to be available and would like an update, we’d be happy to look into the situation for you and find out what’s going on. Generally we know about these situations before hand and will contact you via email prior to the release date to give you a heads up. However, if you would like an update just send us an email to [email protected] including your order confirmation number and name.

Please note that international orders sometimes take longer than expected due to customs delays, which we unfortunately cannot predict or control.