What do I do if I’m having trouble with a download

  • Downloads are available for 1 download.
  • Please do not attempt to download files to phones or other mobile devices. A desktop PC or laptop with proper software is recommended for downloading the ZIP files. Port Merch is not responsible for data costs or issues caused by trying to download files to a phone or tablet.
  • Downloaded content, including full albums and singles, is NON-REFUNDABLE. If you did not receive your download link, please contact us at [email protected]
  • Please do not contact Port Merchandise with personal computer issues, as we won’t be able to help you. You should have a basic understanding of ZIP files and be able to import music into your own music player or software such as iTunes. If you’re unfamiliar with these things, don’t worry – it’s quite easy! Below are some useful tips for helping with downloads:
  • Please allow ample time for downloads to complete. Leave the browser window open and allow even more time for lossless files, such as FLAC or WAV.
  • Once you’ve extracted the music files, they will be in either the default download location on your computer, or in a file you previously specified. Most likely it will be in the “My Downloads” or “My Music” folder in Windows. We can’t help you find them, as the default download location for every PC can be different.
  • To add music to iTunes, just launch iTunes and choose File > Add To Library. To add music to Windows Media Player, you can either: a) select the audio files, then right click them and choose “Add to Windows Media Player List”, or b) drag and drop the audio files onto the Windows Media Player window (if that doesn’t work, try the drag/drop operation again, but make sure the Library tab is active in Windows Media Player first).

If you are still having problems please contact us at [email protected] and we will do our best to assist you.