What is your return/exchange policy
We accept returns and exchanges for any reason within 30 days of receipt, as long as the items are in their original shipped state.
• Apparel must be CLEAN, unworn, and unwashed. If the item is dirty, has a foul odor, or has pet hair on it, we will NOT process a refund or exchange.
• Media items; i.e. CDs, vinyls, DVDs, etc., must be factory sealed and undamaged. If your media has been returned opened, dented, or broken, we CANNOT process a refund or exchange.
• Refunds and exchanges will be processed for any DEFECTIVE items. This includes apparel that arrives with holes or torn seams, vinyls that do not play properly, etc.
If you have a defective item, please contact us at [email protected], as we resolve these issues personally and on a case-by-case basis. We are here to ensure you have a positive experience with the entire process!
Please note that customers are personally responsible for cost of return shipping on ALL returns and exchanges. We must receive the return/exchange merchandise before any refunds are processed, or exchanged items are shipped back out to you. For orders being returned for a refund, you will NOT be refunded the shipping costs!
Please pack the merchandise you wish to exchange/refund securely and send the package to the following address:
Port Merchandise Returns
1635 Old Louisburg Rd
Raleigh NC 27604
Contact us [email protected] to determine the availability of your desired item before sending the exchange! Please note that low-stock items may sell-out before we receive your exchange. We will however hold the item for you if you specify the item/size in your initial email for a set amount of time so they are available for your exchange.
Please include a note (or your original packing slip/invoice) telling us:
• Your order number
• Your name and contact information
• Reason for return/exchange
• If exchanging what item/size you would like instead
Exchanged items, unless required by USPS, will be shipped back out using First Class mail or Media mail, even if your original order was shipped Priority.